He served as Director of Research for Marshall’s Institute for Communications Technology Management from 2001-2007 with industry research sponsorships that neared $1 million annually. He is the author of over 100 papers and two books, and a seven-time winner of the Society for Information Management’s Annual Academic Paper Award – most recently in 2015. He has received best paper awards from AIS, INFORMS, and the Pacific Telecommunications Council. His papers have over 10,000 Google citations. In the last 5 years he has been a keynote speaker at conferences in Australia, Italy, and Finland, and an invited speaker at research seminars at North American and European universities. He has served on 43 PhD dissertation committees at USC and elsewhere. He is currently Senior Editor of MIS Quarterly and on several editorial boards. He teaches in the MBA program and received the Marshall School’s Evan C. Thompson Award for Teaching and Learning Innovation in 2012. He has served as advisor to the United Nations Development Programme in Egypt, and as a Fulbright scholar in Finland. In 2008, he was inducted as the 45th Fellow of the Association of Information Systems for his research contributions. In 2016 he was appointed as the Kenneth King Stonier endowed Chair in Business Administration.